Troubleshooting

This article explains how to use Speedtest.net to check for internet outages and troubleshoot any issues you may be experiencing. Internet outages can cause problems when using software to build your book.Related Articles:Troubleshooting: How to use Dia...

If you experience ongoing performance issues, they could be related to a particular computer or browser. Your support representative may ask you for your browser and operating system information to help troubleshoot. This article explains how to use the...

Are you having issues with the software not behaving properly? Start here!   Pixami Yearbook Pro requires a reliable high-speed Internet connection to work properly. If you’re having problems with the software running slowly or performing erratically, i...

Google Chrome Step 1: Open the settings — Launch Google Chrome, click the Chrome menu icon represented by three horizontal bars in the upper-right corner of the browser window, and click Settings near the bottom of the resulting drop-down menu. Afterwar...

  The answer is Yes. As of September 2023 you can upload HEIC files directly into Pixami software, and they will be converted automatically to a compatible format. See below for more detail.   WHAT IS THE HEIC FILE FORMAT? HEIC is a proprietary file for...