Troubleshooting

  • Why am I having experiencing problems connecting or slow performance?

    Pixami Yearbook Pro requires a reliable high-speed Internet connection to work properly. If you’re having problems with the software running slowly or performing erratically, it’s very likely caused by a slow or unstable Internet connection, or a proble...

  • How do I clear my browser cache?

    Google Chrome Step 1: Open the settings — Launch Google Chrome, click the Chrome menu icon represented by three horizontal bars in the upper-right corner of the browser window, and click Settings near the bottom of the resulting drop-down menu. Afterwar...

  • Does the software support HEIC files from an Apple Device?

      The answer is Yes. As of September 2023 you can upload HEIC files directly into Pixami software, and they will be converted automatically to a compatible format. See below for more detail.   WHAT IS THE HEIC FILE FORMAT? HEIC is a proprietary file for...