Common Questions & Answers

• I lost my password! How do I retrieve it?

  The easiest way to retrieve your lost password is by clicking on the Forgot Password? link on the login page. You will receive an email wi...

• How do I add a special character such as a tilde or accent?

    Some words and names require special characters, such as an accent marks or tilde. Here's how to add special characters in Pixami soft...

• How do I add page numbers to my book?

  Page Numbers must be initially enabled in Pixami Administration, by an Admin. Please contact your yearbook provider and they will be able ...

• I deleted some page numbers. How can I get them back?

  Missing or deleted page numbers can only be reinstated by an Adviser. To restore page numbers, go to the Configure page, then click on Pag...

• How do I add more pages to my yearbook?

  Additional pages can only be added by an Admin and may affect the price of your book. Please contact your yearbook provider and they will ...

• How do I create an Index for my book?

  The Index feature allows you to create an Index section in your book, that lists all students in alphabetical order along with the pages n...

• How do I move a photo or other object on top of another?

  To change the layering order of photos, elements, clip art and text objects, first click on the item to show its toolbar. Then click the d...

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• How do I open a section that is currently checked out by someone else?

  A section that is labelled Checked Out on the yearbook ladder means that someone else is currently editing that section. You will need to ...

• How can I access a section that has been marked complete or reviewed so I can continue working on it?

  Once a section has been marked Complete or Reviewed on the yearbook ladder, only a user with Adviser privileges can make the section activ...

• Why does my book have more than one cover on the yearbook ladder?

  A single yearbook can contain multiple cover types (Hardcover, Softcover Saddle Stitch, and/or Softcover Perfect bound). This provides the...

• How can I change the cover type for my book?

  A single yearbook can contain multiple cover types (Hardcover, Softcover Saddle Stitch, and/or Softcover Perfect bound). Cover types shoul...

• How can I copy a cover design from one cover type to another?

  If your book has more than one cover type (Hardcover, Softcover Saddle Stitch, and/or Softcover Perfect bound), each cover must be designe...

• Why aren’t my portraits showing up after I uploaded them?

  While you’re uploading your portraits using the Portrait Importer you will see a progress bar indicating the amount of time remaining, and...

• Can I add candid photos, text and clip art to my portrait pages?

  Yes. Once you’ve laid out your portraits on the page (using the Portrait Wizard), you can use any of the available editing tools to embell...

• Why doesn't the Remove Background feature remove the entire background?

  The Remove Background feature removes the background from a selected photo, for a great design effect. This feature does not work the same...

• When I try to connect to Google Drive I see a blank screen and my images don’t load. How can I fix this?

  The most common cause of issues connecting to Google Drive from the yearbook software is related to large, long-time Google Drive accounts...

• How do I use PhotoPost to collect candid photos for the yearbook?

  Photo Post is a feature that allows you to obtain photos for your yearbook from your school community of students, parents, teachers and s...

• How do I get photos from my Google Drive account?

  To retrieve photos from a Google Drive account for use in your yearbook, go to the Photos tab, then click on Google Drive. Follow the prom...

• How do I get photos from my Facebook account?

  To retrieve photos from a Facebook account for use in your yearbook, go to the Photos tab, then click on Facebook. Follow the prompts to s...

• Why aren’t all of my photos showing up when I upload them?

  The software supports RGB JPG files only, with a minimum size of 320 x 400 pixels. If your photos did not upload please make sure they are...

• How do I tell if my text and images will get cut off in production?

  On the Editing page, the dark gray border around the book page represents the Trim area; any elements that extend into this area will be t...

• How do I submit my finished yearbook for print?

  You can submit your book for printing once all sections have been completed and then approved by an Adviser. On the yearbook ladder, click...

• How can I generate a local Proof PDF of my book?

  You can generate a low-resolution, watermarked PDF of your book at any time for the purpose of proofreading and review. To generate a proo...

• How do I delete a user from the software?

  To delete a user from your site, go to the Users page, then click Settings for the user in question. Under the User Role menu, select None...

• How can I add my own custom background to my page?

  You can create your own background design and then upload it as a Candid photo to use as a background. In the editor, locate your backgrou...

• How can I turn off the content I don’t want to use in my book?

  Advisers have complete control over the content that is available on the site, including Themes, Backgrounds, Fonts, Clip Art and Elements...

• How can I delete my background?

  To delete the background from your page, open the page in the Editor, then click the Background button at the top right of the main toolba...

• How can I change the color of my background?

  To change the color of background on your page, click the Background button at the top right of the main toolbar. Choose Colorize to open ...

• How can I add my own custom clip art to the site?

  To add your own custom clip art to the site, go to the Photos page, then click on the Clip Art tab. Click New Folder to create a new folde...

• Page Numbers for Admins

  Pixami Admins can enable and configure page numbers in Admin, under Yearbooks/My Books/Page Numbers. In addition, Admins can enable page n...

• How do I enable Google Drive?

  Google Drive can be enabled for any (or all) of your school sites, allowing users to retrieve images from their Google Drive accounts dire...

• Why aren’t my customers receiving e-mails from the system, such as when they report a lost password?

  When a user clicks on Forgot Password the email is sent the to the Customer Service email configured in Admin. You can change this e-mail ...

• How can I copy Saved Layouts from one site to another?

  If you need to copy Saved Layouts from one affiliate site to another, you can accomplish this using the Move to Master feature on the Save...

• How do I add a new school to the system?

  To add a new school affiliate site, first log into Admin, then click Add Affiliate at the top right of the page. Follow the instructions a...

• I’m all out of licenses! How do I buy more?

  To order more licenses, please contact your Pixami sales representative, or email sales@pixami.com with your request.

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• How do I put a Yearbook Pre-Order in the Storefront for purchase?

  Pixami’s Storefront allows for online sales of pre-order yearbooks, plus yearbook ads and other products. Please contact your yearbook pro...

• How do I create and order a Yearbook Ad?

  Pixami’s Storefront allows for online sales of yearbook ads, plus pre-order yearbooks and other products. Please contact your yearbook pro...

• How do I put Yearbook Ads in the Storefront for purchase?

  Pixami’s Storefront allows for online sales of yearbook ads, plus pre-order yearbooks and other products. Please contact your yearbook pro...

• A customer wants to make changes to an Ad they already ordered. Is this possible?

  Once an order has been placed for a Yearbook Ad, the Ad is automatically transmitted to the yearbook and changes to the Ad can no longer b...

• How can I create a Coupon for the Storefront?

  You can create Coupons for the Storefront to provide users with discounts off their purchase. Here’s how to create a coupon: Log into Adm...

• Does the software support HEIC files from an Apple Device?

  WHAT IS THE HEIC FILE FORMAT? HEIC is a proprietary file format used by Apple for photos taken with later model Apple iPhones, and is curr...

• Why am I having experiencing problems connecting or slow performance?

  Pixami Yearbook Pro requires a reliable high-speed Internet connection to work properly. If you’re having problems with the software runni...

• How do I clear my browser cache?

  Google Chrome Step 1: Open the settings — Launch Google Chrome, click the Chrome menu icon represented by three horizontal bars in the upp...

• What’s the difference between YB Essentials and Yearbook Pro?

  Pixami offers two yearbook design options.  Yearbook Pro has full collaboration features that allow multiple users to work on the yearbook...

• How do I create a membership Roster for my directory?

  The Index feature allows you to create a Roster in your book that lists all members in alphabetical order along with the contact informati...