Troubleshooting: How to use Diagnostics tool. [Video]

If you experience ongoing performance issues, they could be related to a particular computer or browser. Your support representative may ask you for your browser and operating system information to help troubleshoot. This article explains how to use the Diagnostics tool to easily obtain browser and system information. This information can be easily copied and sent back to support.

Go your book's Activity Page. Scroll to bottom of page and click on "Diagnostics." Copy the information displayed and send it to your support representative to help troubleshoot the issue.

Related articles:
Troubleshooting: How to clear browser cache.
Troubleshooting: How to use Speedtest.net.

• How to use Diagnostics tool.pdf400 KB